Return & Exchange

  • Exchange and return requests must be submitted within 7 days of receiving the order.

  • Items must be returned in their original condition.

  • No return or exchange requests will be accepted after the specified period.

  • Damaged items are not eligible for return or exchange.

  • Each order is eligible for one request only: either a return or an exchange.

  • Customers are responsible for all applicable return and exchange shipping fees.

  • During free shipping promotions, customers are still responsible for both-way shipping costs for returns or exchanges.

  • Return shipping fees range from 180 EGP to 200 EGP.

  • Refunds are issued via InstaPay or Vodafone Cash within 14 days after receiving and inspecting the returned item.

  • If an order is refused during inspection while the courier is present, the delivery fee will apply.

  • If you receive a damaged, defective, or incorrect item, a free replacement will be provided within 7 days of delivery.